Booking and cancellation terms and conditions

Booking terms

  • Unless stated otherwise, all our offers – whether written, oral or by phone – are non-binding, i.e. depending on availability.
  • Any booking will only be binding after reaching us in writing and after our written confirmation.
  • We reserve the right to ask for a down payment. In this case, your booking will only become binding after the deposit has been transferred to our bank account within the agreed time limit.
  • Please note that arrivals after 6 p.m. are only possible in exceptional circumstances and upon explicit agreement. On the day of your arrival, the room(s) you have booked will, of course, be reserved for you until 6 p.m..
  • In the case of late payment, we charge 10 % interest on arrears and a reminder fee of € 40, based on the EU Late Payments Directive.
  • The legal venue for any dispute is the location of the 1000-Eimerberg Guesthouse.

Cancellation conditions

  • You may cancel your reservation free of charge a fortnight before your planned arrival at the latest.
  • Should you decide to cancel later than that, if your arrival is delayed or you depart prematurely or if the room/suite you booked is occupied by fewer persons than originally foreseen, we charge 90% of the original overall rate.
  • COVID-19: Any cancellations due to lockdowns, border closures, official travel warnings or significant restrictions on public life in our region or in your homeland will not be charged.
  • It is generally advisable to take out a cancellation insurance policy. We recommend www.europaeische.at, www.allianz-assistance.at
  • By booking accommodation at our guesthouse, you explicitly accept the above booking and cancellation terms and conditions. In addition, the  General Terms and Conditions for the hotel industry apply.